Privacy Policy
Last Updated: January 2025This Privacy Policy explains how BigPirate Casino, operated through bigpiratecasino.org, collects, uses, stores, and protects personal information submitted by users of this website. By using this site, you agree to the practices described in this document.
1. Information We Collect
1.1 Information You Provide Directly
When you register an account, deposit funds, or contact support, we collect information including your full name, date of birth, residential address, email address, phone number, and payment details. Identity verification requires a copy of a government-issued photo ID and proof of address.
1.2 Information Collected Automatically
When you visit bigpiratecasino.org, our servers automatically log your IP address, browser type, operating system, pages visited, time spent on each page, and referring URLs. This data is used to maintain site security and improve the player experience.
1.3 Cookies and Tracking Technologies
We use cookies to manage sessions, remember preferences, and analyze traffic. Essential cookies are required for site functionality. Analytics cookies are used to understand usage patterns. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
2. How We Use Your Information
Personal information is used to process account registrations, verify your identity in accordance with KYC requirements, process deposits and withdrawals, deliver customer support, send transactional and promotional communications where you have consented, detect and prevent fraud, and comply with applicable legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Legal Basis for Processing
We process your personal data under the following legal bases. Contract performance covers processing necessary to fulfill our service agreement with you. Legal obligation covers processing required to meet regulatory requirements, including KYC and anti-money laundering checks. Legitimate interest covers processing used to protect site security and prevent fraud. Consent covers marketing communications, which you may withdraw at any time.
4. Data Sharing
We share your data with payment processors handling deposit and withdrawal transactions, identity verification providers conducting KYC checks, game software providers to deliver gameplay functionality, cloud hosting providers storing site data, and regulatory authorities when required by law.
All third-party processors are contractually obligated to handle your data securely and only for the purposes specified.
5. Data Retention
Account data is retained for a minimum of five years following account closure to meet anti-money laundering and regulatory requirements. Transaction records are retained for seven years. Marketing consent records are kept for three years from the date of last consent. You may request deletion of data that is not subject to mandatory retention periods.
6. Data Security
BigPirate Casino uses 256-bit SSL encryption to protect data transmitted between your browser and our servers. Payment details are tokenized and not stored in plain text. Access to personal data is restricted to staff with a legitimate operational need. Security practices are reviewed regularly.
7. Your Rights
You have the right to access a copy of the personal data we hold about you, request correction of inaccurate data, request deletion of data not subject to mandatory retention, object to processing based on legitimate interest, withdraw consent for marketing at any time, and lodge a complaint with the relevant supervisory authority.
To exercise any of these rights, contact our support team through the live chat or email channel on the platform.
8. Cookies Policy
Essential cookies keep your session active and are required for site functionality. They cannot be disabled without affecting core features. Analytics cookies collect anonymized usage data. These can be disabled in your browser settings. Preference cookies store your display settings between visits.
9. Third-Party Links
This site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before submitting any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a notice on the site. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
11. Contact
Questions about this Privacy Policy can be directed to our support team through the live chat on bigpiratecasino.org or via the email address listed in your account area. We respond to privacy-related inquiries within 72 hours.