This Privacy Policy describes how BigPirate Casino ("we," "us," or "our") collects, uses, stores, and shares information when you use our website located at bigpiratecasino.org and associated services. By accessing or using the site, you agree to the practices described in this policy.

1. Information We Collect

Account Registration

When you register an account, we collect your full name, date of birth, email address, residential address, phone number, and username. This information is required to create and manage your account and to comply with identity verification requirements.

Identity Verification (KYC)

To process withdrawals and comply with anti-money laundering obligations, we collect copies of government-issued photo identification and proof of residential address. Documents submitted for verification are processed securely and stored in encrypted form.

Payment Information

We collect transaction data when you deposit or withdraw funds. This includes payment method type, transaction amounts, and transaction reference numbers. We do not store full card numbers. Payment processing is handled through PCI-DSS compliant third-party processors.

Usage Data

We automatically collect data about how you use the site. This includes your IP address, browser type, device type, operating system, pages visited, time spent on pages, and game activity. This data helps us improve the platform and detect fraud.

Cookies and Tracking

We use cookies and similar technologies to maintain session state, remember preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

2. How We Use Your Information

We use the information collected for the following purposes.

Account management: Creating, maintaining, and securing your account. Transaction processing: Handling deposits, withdrawals, and related financial operations. Identity verification: Confirming your identity before processing withdrawals as required by applicable regulations. Customer support: Responding to inquiries, resolving disputes, and providing technical assistance. Fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity. Legal compliance: Meeting obligations under applicable laws including anti-money laundering and data protection regulations. Marketing communications: Sending promotional offers and updates where you have consented to receive them. You may opt out at any time.

3. Legal Basis for Processing

We process your personal data on the following legal bases. Contract performance: Processing necessary to deliver the services you have requested. Legal obligation: Processing required to comply with applicable laws and regulations. Legitimate interests: Processing necessary for fraud prevention and platform security. Consent: Processing for marketing communications where you have provided explicit consent.

4. Data Sharing

We do not sell your personal data to third parties. We share your information only in the following circumstances.

Service providers: Third-party companies that assist with payment processing, identity verification, fraud detection, and technical infrastructure. These providers are contractually bound to handle your data securely and only for the purposes we specify. Legal requirements: We may disclose your information when required by law, court order, or government authority. Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years after account closure to comply with anti-money laundering and financial record-keeping requirements. Specific retention periods may vary based on the type of data and applicable legal requirements.

6. Data Security

We implement 128-bit SSL encryption across all data transmissions. Personal data and payment information are stored in encrypted databases. Access to personal data is restricted to authorized personnel who require it to perform their job functions. We conduct regular security assessments and maintain incident response procedures.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. Access: Request a copy of the personal data we hold about you. Correction: Request correction of inaccurate or incomplete data. Deletion: Request deletion of your personal data subject to legal retention requirements. Restriction: Request that we restrict processing of your data in certain circumstances. Portability: Request transfer of your data to another service provider in a machine-readable format. Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, contact our support team through the live chat or email channel listed in your account dashboard.

8. Responsible Gambling and Data

If you activate responsible gambling tools such as deposit limits, self-exclusion, or cooling-off periods, that data is retained for the duration of the restriction and for a minimum of five years after the restriction expires. This data is not deleted on request during an active restriction period.

9. Children

Our services are strictly limited to persons aged 18 years and older. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has created an account, we will close the account and delete all associated data as quickly as practicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted at this URL with a revised effective date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact our support team through the live chat or email channel available in your account.